Privacy Policy | Letter Generator AI

Who We Are

Letter Generator AI provides online tools for drafting, editing, saving, and downloading letters and letterheads. For privacy questions or requests, contact us at support@lettergenerator.ai.

Information We Collect

Depending on the features you use, we may collect:

1. Account information — such as your name, email address, authentication details, and account preferences.
2. Letter and prompt content — the information you submit to generate, edit, save, or download a letter.
3. Support information — messages and attachments you send when requesting help.
4. Transaction information — plan, order, subscription, and payment status. Payment card details are handled by the selected payment provider and are not stored in full by Letter Generator AI.
5. Technical and usage data — IP address, browser and device information, timestamps, requested pages, diagnostics, and security events.
6. Cookies and local storage — used for authentication, language, theme, preferences, and other features necessary to operate the service.

Please avoid entering unnecessary sensitive personal information into prompts or letter drafts.

How We Use Information

We use information to:

• Provide, secure, maintain, and improve the service.
• Generate the requested letter or letterhead.
• Save drafts and account history when you choose those features.
• Process orders, subscriptions, credits, and downloads.
• Respond to support requests and service communications.
• Prevent abuse, fraud, unauthorized access, and technical failures.
• Comply with legal obligations and enforce our terms.

AI Processing

When you request AI generation, the prompt and relevant draft content may be sent to the AI provider configured for the service. That processing is necessary to return the requested result. Do not submit content you are not authorized to share.

AI-generated output may be inaccurate. You are responsible for reviewing names, dates, figures, claims, and other facts before using or sending a letter.

Service Providers

We use service providers to operate infrastructure, database and file storage, authentication, analytics, email, customer support, payments, and AI generation. These providers process information only for the relevant service function and under their own contractual and privacy obligations.

The website is deployed using Cloudflare infrastructure. Requests may therefore be processed through Cloudflare's network for delivery, security, and performance.

Sharing and Disclosure

We do not sell personal information. We may disclose information:

• To service providers described above.
• When required by law, legal process, or a valid government request.
• To protect users, the public, our rights, or the security of the service.
• In connection with a merger, financing, acquisition, or transfer of the service, subject to appropriate safeguards.

Retention

We retain information only as long as reasonably necessary for the purposes described in this policy, including account operation, support, fraud prevention, legal compliance, and dispute resolution. Retention periods vary by data type and feature. You may request deletion as described below.

Security

We use safeguards including encrypted network transport, access controls, restricted administrative functions, and monitoring. No online service can guarantee absolute security, so use a strong unique password and do not share account credentials.

Your Choices and Rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, or a portable copy of personal information. You may also withdraw consent where processing relies on consent.

Send requests to support@lettergenerator.ai. We may need to verify your identity before completing a request.

Children

The service is not directed to children who cannot legally consent to the processing of their information. If you believe a child submitted personal information without appropriate authorization, contact us so we can review and delete it where required.

International Processing

Service providers may process information in countries other than your own. Where required, appropriate contractual or legal safeguards are used for international transfers.

Changes to This Policy

We may update this policy as the service or applicable requirements change. The “Last updated” date identifies the current version. Material changes may also be communicated through the service.

Contact

Privacy and data requests: support@lettergenerator.ai